1 Purpose and scope
These regulations govern planning and registering volunteer opportunities, selecting, preparing and supervising volunteers, and documenting their hours. Volunteer status must not circumvent employment contracts or assign licensed professional work to an unlicensed person. Registration alone does not authorise a volunteer to collect funds or approve assistance. (1)
2 Approving opportunities
The programme lead specifies the objective, location, duration, tasks, supervisor, risks, resources and necessary insurance. Before advertising, the volunteering lead verifies registration and permits required by the competent authority and approved platform. Age conditions and guardian consent for minors follow the applicable rules and task requirements; minors are not assigned hazardous work.
3 Selection and agreement
Competencies are selected objectively. Identity, eligibility, skills and professional permits, where necessary, are verified proportionately. An agreement defines duties, rights, confidentiality, conduct, supervision, expenses and the right to end participation. Conflicts of interest are disclosed. Reimbursement of documented expenses does not automatically constitute wages, and unapproved allowances are not paid. (2)
4 Preparation and delivery
Before work begins, volunteers receive an introduction to the Association, role limits, safeguarding, privacy, safety and reporting, with understanding checked for sensitive tasks. A supervisor is present or available, and permissions are limited to necessary time and data. Unapproved lone visits, photography or personal contact with beneficiaries outside the safeguards are prohibited.
5 Attendance and protection
Supervisors verify actual attendance, hours and work completed. Certificates must not state anticipated hours or services not performed. Incidents or abuse are reported immediately, with appropriate response and referral. Activities stop when safety or permit conditions cease to be met. A complaints channel must not depend exclusively on the supervisor being complained about.
6 Ending participation and evaluation
Access is withdrawn, assigned property recovered, and work and hours recorded on completion. Reasons for suspension and a right to respond are documented where required. Participation evidence is issued by authorised persons using accurate information. The supervisor evaluates the opportunity and volunteer and records improvements. Data is retained for the approved period and not reused for marketing without a basis.
References in the approved document
- The Association’s approved 2026 Articles of Association, requirements for organising its activities and records; Federal Law No. 13 of 2018 on Volunteering and its Executive Regulation. This document sets internal implementation controls without changing a higher-level legal requirement or competence.
- Dubai Law No. 5 of 2018 regulating volunteering and its Executive Regulation under Administrative Resolution No. 5 of 2019, according to the activity’s scope. This document sets internal implementation controls without changing a higher-level legal requirement or competence.