1 Scope
This page explains how to request access to, correction of, deletion of, restriction of, or cessation of communications relating to information the Association holds in NABDA Communications. A request to the Association does not prevent you from making a separate request about information a service provider holds for its own purposes.
2 How to submit a request
- Email office@uaecha.ae with the subject “NABDA Communications data request”, or call 0503753011 and ask for a request to be logged.
- Provide the WhatsApp number in international format, the name used in the conversation if any, and the request type: access, correction, deletion, restriction or stop communications.
- Describe the conversation or data scope sufficiently for us to find it without sending additional sensitive information.
- If you represent a child or another person, state your role in the first request. The Association will explain the minimum evidence needed to verify authority.
- Do not attach an Emirates ID, passport, medical report or bank statement to the first request.
3 What happens next
- The Association logs the request and identifies its scope and the systems and records that may contain the information.
- We verify ownership of the number or representative authority proportionately and using the least information necessary.
- We search NABDA Communications and related Association-controlled records.
- We assess any legal duty, third-party right, dispute or hold that requires a specific part to be retained.
- We carry out the permitted action and explain the outcome and the basis for retaining any part.
Requests are handled without undue delay and under applicable law and internal procedure.
4 Limits of deletion
Deletion from Association systems does not automatically remove copies on the sender’s phone, recipient devices, copies made by another user, or information Meta, WhatsApp or Microsoft manages for independent purposes. Use account tools or contact the provider about provider-held data.
The Association may retain the minimum needed for an administrative, financial or health record, a legal right, an official request, or a suppression record. We explain the basis and scope in the response.
5 Backups
Deleted information may remain in rotating recovery backups until the backup cycle expires or the data is overwritten. Recovery backups are not used for ordinary operations. Before service is made available after a backup restore, documented deletion and suppression requests must be reapplied and verified.
6 Stop communications
You may stop non-essential communications without requesting full deletion by sending “STOP” or «إيقاف» through the same channel, or by contacting us by email or telephone. The Association may retain a limited suppression record so that your choice is respected.
7 Contact
UAE Congenital Heart Association — NABDA Email: office@uaecha.ae Telephone: 0503753011